Shipping policy

Shipping Policy

Order Processing

All products are made or prepared with care. Processing times may vary depending on the item and current workload.

Estimated processing times will be communicated where possible, but they are not guaranteed.

Shipping Methods

We ship orders using trusted courier or postal services. The shipping method may vary depending on the size, weight, and destination of the item.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the order.

In some cases, especially for larger or heavier items, the initial shipping cost shown at checkout may not fully reflect the actual delivery cost.

If additional shipping charges are required:

  • We will contact you before dispatch

  • You will have the option to approve the updated shipping cost or cancel the order

Orders will not be shipped until any additional shipping costs are agreed upon.

Delivery Times

Delivery times depend on the destination and shipping provider.

Please note:

  • Delays may occur due to factors outside our control (e.g., courier delays, customs processing)

  • We do not guarantee delivery dates

International Shipping

We may offer international shipping depending on the product.

Customers are responsible for:

  • Any customs duties, taxes, or import fees

  • Compliance with local import regulations

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide relevant details and photos (if applicable)

We will work with the shipping provider to resolve the issue and determine an appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact

For any shipping-related questions, please contact:
info@lignumterra.com