Terms of service

Terms of Service

1. General Information

This website is operated by Lignum Terra (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to be bound by these Terms of Service.

We reserve the right to update or change these Terms at any time. It is your responsibility to review them periodically.

2. Products

All products are handcrafted from natural wood. Due to the nature of the material:

  • Each item is unique and may vary in grain, color, and shape

  • Small cracks, knots, and irregularities are natural features, not defects

  • Dimensions may vary slightly from those stated

By purchasing, you acknowledge and accept these natural variations.

3. Orders

We reserve the right to refuse or cancel any order at our discretion.

After placing an order:

  • You will receive an order confirmation

  • Production begins after payment is received (for custom items)

Custom or made-to-order products cannot be canceled once production has started.

4. Pricing and Payment

All prices are listed in [insert currency].

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

Payments must be completed before the order is processed.

5. Shipping and Delivery

We aim to ship orders within the estimated timeframe provided. However:

  • Production times may vary depending on workload

  • Delivery times depend on the carrier and destination

  • We are not responsible for delays caused by shipping companies

Customers are responsible for providing accurate shipping information.

6. Returns and Refunds

Due to the nature of handcrafted and custom products:

  • Custom and made-to-order items are non-refundable

  • Standard items may be returned within [14] days if unused and in original condition

Return shipping costs are the responsibility of the customer.

We reserve the right to refuse returns that do not meet these conditions.

7. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damage and packaging

We will assess the situation and offer a replacement or partial refund if appropriate.

8. Product Use and Installation

Customers are responsible for:

  • Proper installation of products (e.g., shelves)

  • Using appropriate wall fixings and supports

We are not liable for damage, injury, or loss resulting from improper installation or use.

9. Intellectual Property

All content on this website (images, text, designs) is the property of Lignum Terra and may not be used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the purchase price of the product

11. Governing Law

These Terms shall be governed by the laws of Latvia.

12. Contact Information

If you have any questions, please contact us at:

Email: info@lignumterra.com
Website: lignumterra.com